What you agree to when you buy

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• The account is personal and non-transferable. It may not be shared or assigned.
• Activating it requires verifying your email with a single-use link.
• You are responsible for keeping your password confidential and for what happens in your account. Agnetia will never ask for it outside its sign-in screen.
• If you see access you do not recognise, change your password: doing so closes the open sessions. And tell us.

• The price in force is the one shown on How it works and the one displayed on the payment screen before you confirm. It is deliberately not repeated here: an amount written in two documents is an amount that will one day say two things.
• There are two charges: a single monthly fee, which gives access to the service, and the level test packs, which you buy separately whenever you like. There is no sign-up fee, no minimum term and no different plans.
• The fee is advertised excluding VAT and so are the packs. The tax is calculated by the payment provider according to your country, shown before you pay and broken out on the invoice.
• The payment provider asks for your card and your country, which it needs for VAT. No company details are requested.
• The catalogue is in euros. Outside the eurozone the payment provider may show and charge you in your local currency; the invoice is still in euros.
• Every charge generates a numbered invoice, which you view and download from your profile.

1. 01. You sign up and verify your email. No card is asked for in the sign-up form. Nothing has been bought at this point.
2. 02. You register a payment method. You are asked on first access, with the session already open. The card number is typed on the payment provider's page and does not reach Agnetia's servers. On confirming, you accept these terms, the contract is formed and the first monthly fee is charged.
3. 03. The service begins. There is no trial period: the service begins as soon as the payment is confirmed. That day becomes your billing day: the following fees are charged on the same day of each month, with the same payment method. If a month has no such day (the 31st in April, or the 29th, 30th or 31st in February), you are charged on the last day of that month.

• The spoken level test is not included in the fee. It is bought separately, in packs, by pressing “Buy” and paying on the payment provider's screen. A pack is a one-off purchase: it does not renew.
• Tests you buy do not expire. A test is deducted when it finishes with a result; if it is cut off without a result, it is not deducted.
• Taking a test requires an active fee, because it is done from your panel.
• Tests cannot be transferred to another account or exchanged for money, except in the withdrawal and termination-for-breach cases described below.
• Voice practice has a monthly usage limit to prevent abuse. If you reach it, you are told and can carry on in the next period. There are no charges above the fee.

• The contract is open-ended with monthly cycles starting on the day of the first payment, and renews automatically on that same day of each month unless you cancel.
• You can cancel whenever you like, yourself and from your profile, without having to write to anyone, without giving reasons and without penalty.
• Cancellation takes effect at the end of the period already paid for: you are not charged for the next month and you can keep using the service until then. Until that day you can undo it from the same place.
• You can also delete the whole account from your profile. Doing so cancels the fee first, on the spot, so no live charge is left behind.
• Without an active fee the panel cannot be used, including for taking any level tests you have left.
• Deleting the account loses any level tests you have not used. This consequence is highlighted here because it is not obvious.

If you are contracting as a consumer, you have fourteen calendar days to withdraw without giving any reason and without penalty.

Model withdrawal form

To Agnetia: I hereby give notice that I withdraw from my contract for the supply of the Agnetia service. Subscribed on … . Name of consumer … . Address of consumer … . Email address of the account … . Signature (only if this form is notified on paper) … . Date … .

• A failed charge does not cut off access immediately: it is retried over several days and you can keep practising meanwhile.
• If the retries run out, the fee stops being active and access to the panel is closed until the payment is settled. Any level tests you have left are kept in your account.

• The service is for learning languages. It may not be used for anything else or in a way that harms its operation.
• You may not share the account, automate use of the agent, extract the syllabus or teaching material in bulk, or reuse them to build a competing product.
• You may not attempt to reach other people's accounts or the systems behind the service, nor run security testing without prior written authorisation.
• A serious or repeated breach of this section may lead to suspension or termination of the contract, with prior notice unless the seriousness does not allow it. In that case you will be refunded the part of the fee corresponding to the period not enjoyed and any paid level tests you have not used.

• The service is provided in accordance with the description published on About us and How it works, which is the one that counts.
• We work to keep it continuously available, but we do not guarantee the absence of interruptions, errors or maintenance. A prolonged interruption attributable to Agnetia gives you the right to the proportional part of the fee.
• Corrections and levels are generated by an artificial intelligence system and may contain errors. They do not replace a teacher or an official exam, and should not be the only source where linguistic accuracy is decisive.
• If the digital service does not conform, you have the rights in articles 115 and following of Spanish Royal Legislative Decree 1/2007: bringing it into conformity, a price reduction, or termination of the contract, as the case may be.
• Nothing here excludes or limits liability for wilful misconduct, gross negligence, personal injury, or anything else the law does not allow to be limited towards consumers.

• The service may evolve: adding exercises, changing the provider of an artificial intelligence model, or improving how it works. Such changes do not alter the essence of what you bought.
• If a change substantially reduces what you bought, you will be given reasonable notice and may terminate the contract without penalty before it takes effect.
• The price may rise, always with notice. An increase is announced in advance, applies to everyone alike — including those already subscribed — and anyone who does not want to continue can cancel before it affects them, without penalty.
• These terms may be updated. The version in force is the one published here, with its date. A substantial change will be communicated to you by email before it takes effect.