How you pay: €11 a month, VAT included

From signing up to the first charge.

1. 1

   Signing up

   Email, password, name and the two languages. That is all: this form asks for no bank details. The seven courtesy days start counting here, at that very moment.

2. 2

   Verifying the email

   A single-use link arrives. Until it is clicked, the account exists but cannot sign in. Asking for a card before this would be asking it of someone who has not yet shown the email is theirs.

3. 3

   The card

   It is the first screen of the private area. It is registered with the session already open, and saving it charges absolutely nothing. It cannot be postponed: until there is a card, no private screen opens, not even the one for editing the profile.

4. 4

   Languages, and off you go

   If they are missing, the native language and the one being learned are chosen, and practice can start. The wallet has been open since signup with the trial balance in it.

5. 5

   Day seven

   The first fee is charged and the wallet is set to the month's balance. From then on, one charge a month on the anniversary of the signup date.

What it gets you, and what it does not.

• Seven calendar days, counted from the moment of signup, not from when the card is registered. Registering it later does not move the date of the first charge.
• Once per person. Cancelling and signing up again does not open another seven days: without that rule, the cancel-and-rejoin cycle would be unlimited free AI.
• During the courtesy period the wallet has a balance, and it is capped: the same balance a month of the fee carries. Anyone who uses it up before day seven finds the speak button disabled, exactly like a paying learner who runs out. The seven days are for genuinely trying the product, not an open bar on the house.
• On day seven the first fee is charged and the wallet is set to exactly the month's balance. Anything left over from the trial is not kept: the trial balance was for the trial. It is the only moment when the balance is replaced rather than added to — from the second charge onwards, each fee adds to whatever was there.
• The first charge is in full and is not pro-rated, even though that first period is shorter because of the seven days already enjoyed.
• Nothing is held back during the trial. The whole product is on the table: the seven spoken exercises, the forty-seven review games and the level assessment.

€11 a month, VAT included. A single amount, a single charge, and no plan to choose. €4 of that fee is the learner's own.

The fee

€11 a month, VAT included. It is the price, and it is a single number: no setup fee, no minimum term, no extras.

The monthly balance

€4 of that fee, which goes into the learner's wallet and which they spend by using the voice. It is the same figure every month, it is their money — not Agnetia's revenue — and whatever they do not spend stays in the wallet for the following month.

The rest

What is left after tax, the payment provider's commission and the balance: it is what pays for the platform. It is not an item that gets configured or invoiced separately — it is the remainder.

• The cycle is anchored to the signup date, not to the day of the first charge. It is the same anniversary the monthly spend is counted on, so that the usage of one period does not get split across two invoices.
• Every charge applies the amount in force at the moment of charging. No price is frozen per learner and no rate history is kept.
• A price rise is announced in advance and applies to all learners equally, including those already subscribed. Anyone who does not want to continue at the new price can cancel before it applies, without penalty.
• Every charge produces an invoice, with its number, and the learner can view and download it from their payment history.
• The whole system counts in euros: the fee, the balance, top-ups and what is deducted per turn. Someone outside the eurozone may be shown and charged in their own currency by the payment provider, but what comes back to Agnetia — invoice included — is euros.

This is the concept to grasp in order to grasp the rest. A single figure in euros, the learner's own, which goes up when a charge or a top-up lands and down when they speak.

Three stages per spoken turn and, outside the turn, the level assessment and two review games. Nothing else on the platform costs balance.

Transcription

Turning what the learner just said into text. Priced by the audio they sent.

Model

The text model that corrects the previous attempt and decides the next question. One single call per turn, with no tools and no intermediate steps.

Voice

Synthesising Agnetia's reply as audio. Priced by what actually gets generated, not by the whole sentence: if the learner interrupts, what was never generated is never charged.

Level assessment

The second model that measures the learner's level every three Conversation replies. It happens outside the turn and never interrupts it, but it uses a model, so it comes out of the wallet like everything else.

Two review games

"The story", in Verbs, and "Complete the dialogue", in Vocabulary. They are the only games the AI writes when they are opened, and they deduct what that model costs. The other forty-five are built from the syllabus and cost nothing.

• The learner sees their spend broken down by those stages — transcription, model and voice — as well as the total. A bare total does not explain where it came from.
• The deduction rides on the same database write that already recorded the turn, while the learner is listening to the reply. It adds neither a query nor a millisecond to the turn: perceived speed is the product's first-order property, and billing does not get to touch it.
• The AI providers invoice in dollars, but the learner never sees a dollar. Rates are stored in both currencies, and the euro column is rewritten every two hours by an automatic process using the European Central Bank's reference rate — the one that stands up on a Spanish invoice, not a market quote.
• If a turn is cut short and one stage goes unmeasured, what was measured is deducted and only the missing part is estimated, from the average of that same stage in the current session. A measured stage is never thrown away in order to charge an estimate instead.
• If the balance runs out mid-session, the learner finishes the exercise in front of them: the button goes dark on the next repaint of the balance, not mid-sentence. That can leave a few cents overdrawn, and it is accepted — cutting at the exact instant would cost a query per turn and an interruption in the middle of an exercise.

No surprise charges, and no waiting for next month.

• With the balance at zero, the speak button is rendered disabled and the screen says why. No spending is generated that there is no balance to cover, and nothing is charged automatically over and above the fee.
• Topping up is optional. Anyone who would rather wait for the next monthly charge can: the account stays active and the rest of the platform — almost all the review games, the profile, the level — keeps working.
• Top-ups are made from "Your spend", for whatever amount the learner chooses, with a minimum so the payment provider's commission does not swallow the charge. There is also a per-operation maximum and a rolling cap over a time window, which are anti-fraud measures rather than a limit designed to get in anyone's way.
• A top-up is the one amount in the system that has the tax added on top, and that is deliberate: the figure the learner chooses is the balance they want, not what they want to pay. Topping up €10 means paying those €10 plus whatever VAT their own country applies, and the full €10 lands in the wallet.
• It is charged to the card already on file. It is not asked for again: asking someone who already gave their bank details to give them once more does not add security, it removes it.
• Topped-up money goes into the same wallet and behaves the same as the fee's balance: it accumulates, it does not expire, and it is lost on voluntary cancellation like everything else.

The two ways an account stops paying, which are not treated the same.

This list is as much part of the deal as the rest. It is here so that nobody — person or AI agent — promises something on Agnetia's behalf that is not true.

• There are no automatic charges above the fee. Once the balance is gone the product goes quiet; it does not top itself up.
• There is no minimum term, no setup fee and no penalty for cancelling.
• The card number never leaves the browser. All that reaches the server is a payment-provider identifier and the last four digits, which is the only part ever shown back to the learner so they can recognise which card they gave.
• Saving the card charges nothing. The first real charge is on day seven.
• Agnetia never talks about money during a turn. She does not mention the balance, does not warn that it is running low, and does not comment on spending. Figures are shown by the screen.
• The balance does not expire with age and has no cap: an inactive learner accumulates €4 month after month. What is not spent is not trimmed, not reset, and not taken back by the company.
• The balance screen cannot be used to cancel by accident: it is a screen for looking and for topping up, not for destructive actions.
• The learner can delete their account from the platform itself.